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Hardware & Software
We will charge for any spare parts or commercial software required. If a
repair requires the supplier or 3rd party vendor to affect a repair this cost will
apply. The software we use is either open source, freeware or under
a license permitting its use for small numbers of systems. If you need
software which does not fit in those categories, we will research the most
cost-effective commercial software to meet your needs.
New System Development
We can develop new software and systems for you using the latest open source
development tools. Such development is NOT included in our flat
rate support plan. What is included, however, as indicated about in our "Virtual CIO" paragraph, is consultation about new systems you may need or
desire.
Training
Training is excluded from this program. We offer individualized
computer training for end users. Let us know if you would like to discuss
computer training for your staff and we can provide separate catered training. We do, however, make suggestions
to train your end users about how to use their systems more effectively in the
normal course of providing support.
Printers and Network Devices Repair
Printers and network devices such as routers which require service
usually are serviced by authorized repair centers. We will forward these
devices to authorized repair centers upon request or coordinate with
authorized repair personnel on behalf of the client, if desired. Any costs
incurred by us related to theses repairs will be charged to the client. Our
normal charges may apply to the diagnosis and transport of any such devices.
New Technology Rollouts or Large Installations
Examples: system wide installations of new printers, deployment of new
software across all desktops, or structured cabling of a building or office.
The particulars of this type of service will be agreed upon before any work
is begun. At our discretion, a preliminary analysis may be provided free of
charge as part of our "Virtual CIO" component of our flat rate support
program. In some cases, we can perform these services within our flat-rate
support program, but we will decide that on a case-by-case basis.
Third Party Expenses
Any expenses incurred by us to third parties in the process of providing our
flat rate services to you will be charged back to you, or, in the case of
expenses impacting our cash flow in our opinion, must be paid in advance or
directly by you to the third party as appropriate.
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