| |
Technology changes almost every day. With theses changes come the daily
development of new threats and new opportunities. Even a small, 10-user
network requires a highly trained technician to provide on going maintenance.
The problem is, costs associated with hiring a full-time information technology (IT) person are not
always possible, even for companies with 10-50 users.
Until now, there were only two options for computer and network support:
Option #1: (re-active)
This option is very common; you assign a person from your staff
that has the most technical knowledge to be your stop-gap IT manager. You
only bring in outside assistance when your own resource runs into an issue they can't fix.
What's the problem with this scenario? You're keeping this resource from the
real job you hired them for! Unless they have the time to stay current with
the latest developments in technology support and best practices, they don't
have the skills or knowledge you need for adequate support and security of
your network. This can many times lead to a network that is not maintained,
leading to instability. This results in lost productivity, unplanned expense
and even more expensive recovery costs.
Option #2: (re-active)
We don't recommend this approach, but very often businesses use
their network until it stops working. Then and only then do they contact an
expert to address the problem.
This type of scenario is more re-active than pro-active which will most certainly lead to unnecessary downtime, lost
data and excessive spending. Imagine the major disruptions to staff
productivity, sales, cash flow, production, and customer service with this
approach. That's why we have introduced our revolutionary flat-rate IT
Support program.
What is flat-rate technology support?
It means simply that you pay one flat-fee per month for unlimited IT
support. In most cases this means a savings of 30% to 50%. If it breaks,
we'll fix it - at no additional cost - no strings attached!
Flat-Rate Plans Eliminate Hidden Service Costs
Traditionally, outsourced Information Technology (IT) support involves
billing clients by the hour, resulting in high and inconsistent charges and
leaving clients not knowing what they are paying for. Our concept of
Information Technology (IT) support offers an all-inclusive, guaranteed
price for IT support and services. Our method eliminates cost uncertainties
while at the same time providing proactive, quality support services when
you need it.
Beyond the "Fix it When it Breaks Approach"
When it comes to computers and networks, there are enough potential pitfalls
and cyber attacks these days to humble even a veteran computer user. That's
why a little preventive maintenance and some practical and preventative
measures can go a long way to increase employee productivity and protect
your valuable data and computer assets. We go well beyond traditional "fix
it when it breaks" troubleshooting to provide a complete solution designed
to help small businesses plan, manage and optimize their IT infrastructure
to get the maximum benefit from their network investment.
Your System Manufacturer
You may ask: Why shouldn't I just call the manufacturer of my computers
for help?
Your hardware manufacture is in the business of selling hardware, not
providing technical support. Therefore they limit the scope of support that
they are willing to provide to issues specific to their hardware. Therefore,
after experiencing long hold times, finger-pointing to other hardware
manufacturers, the support your hardware manufacturer is providing is simply
not cost-effective. In addition, your hardware manufacturer will not provide
support for your network, data, ISP, or software applications. We will solve
most problems with your computer immediately over the Internet or phone. And
most importantly, since we are local, we can come over to your site if
needed.
Other IT Vendors
Do other IT vendors offer you an hourly rate for service or a block of time
with limits? With our new flat rate service, we take a different approach to
IT outsourcing. Our fractional approach aligns the interests of the business
owner, the users and us. Our flat-rate monthly pricing
allows us to spend the necessary time on proactive maintenance to ensure
your network will have fewer problems reducing the number of reactive
activities.
Other firms claim they offer flat-fee pricing, but they always seem to have
limits or exceptions. Our flat-fee offer is simple and easy to understand - everything is included, period. Well, we do have *some*
exceptions - but they are few and easy to understand as well.
|
|
