Help Desk / Service Desk  

Our Help Desk Technicians are Certified to support all Microsoft products and services, as well as Server and Desktop Hardware, Printers, Network Copiers, Scanners and PDA's.

In addition, we support Industry-Specific Applications such as Calyx Point, Legal Solutions, Pro Law, TimeSlips, OvernightShip, Quickbooks, Peachtree, MYOB, MAS 90, UltraMed, Visio, Act and many more.

Just Pick Up The Phone

How much is it worth to your Organization to receive help right when you need it? Sometimes it's the difference between getting that task, project or bid completed on time, or missing your deadline. Let's face it - that equates to real dollars and cents. Why should you have to wait several hours before an issue gets addressed and then get charged for the visit?

Why Choose 4D?

Skilled Technicians
Our Technical Solutions Center is filled with top-level technicians certified in each client's environment which gives us a client-centric approach to:

• Diagnosing your issues quickly
• Solving your problems remotely
• Making performance enhancing recommendations based upon best-practices
• Supporting your proprietary software.

Improved Support Model
We have recreated the wheel when it comes to remote support. Instead of the conventional service desk model that deploys several phone scripts among their technicians, we instead use well trained and qualified technicians on the front line. With the conventional support model you spend hours on the phone to climb thru their tiers of technicians to get to the most qualified person that can resolve the issue. Sometimes they don't even call you back for days.

We put our top technicians on the font line and there are no tiers. Your call gets answered by a fully trained technician that knows you and your network. This helps cut down on time and increases the rate at which problems get solved.