Managed Services

Left unmonitored, your network and computers will inevitably fail, leaving employees idle and impacting your ability to do business and costing thousands through the loss of productivity, revenue, or image. With managed services from 4D Support, we can take corrective action before the  problem occurs, or before you even notice it.

What are “Managed Services”?
Managed Services means that your IT service provider is continuously monitoring the health of your infrastructure—and managing growth by providing:

• Scheduled site/device reporting—a bird's eye view into the real performance of your network infrastructure.

• Perspective into what equipment and software has been installed, and where current or new system resources can be best allocated.

• The ability to forecast failures before they occur, such as a critical server running out of hard drive space.

Features

1. Quick Response
4D Support Inc. can monitor what issues are affecting your network, and will respond before they become critical – such as a server running low on memory

Automatic alert dispatch to your IT service provider guarantees a quick response to problems at your site

2. Security Monitoring
Alerts your IT service provider on attempted network access by unauthorized users

Software content control allows you to ban high-bandwidth interactive games or illegal peer-to-peer file sharing which monopolize business resources and promote viruses and Spyware

Extensive security reporting gives you a bird's-eye view of your entire network's security

Patch inventory ensures your operating systems are up to date and not exposed to vulnerabilities

3. Graphical Performance Reporting
Scheduled executive reporting, automatically generated and sent directly to your e-mail address

Easy-to-understand graphical reports with “un/acceptable threshold” lines

Makes capacity management and upgrade planning simple

4. Remote Management and Communication
4D Support Inc. can minimize disruptions to the work environment by remotely resolving issues using a secure VPN system

If an issue arises that requires on-site assistance, prior in-depth knowledge allows us to send  fully prepared specialists who can resolve the issue faster than ever before

Network services monitoring and alerting (POP3, HTTP, FTP and others)

Very low bandwidth requirements – does not slow down your network response time what issues are affecting your network, and will respond before they become critical – such as a server running low on memory

5. Detailed Site Level Inventory
Up-to-date hardware, software and patch information - automatically collected, 100% accurate – can be used for insurance claims in case of flood, fire or theft

Key Benefits

• Significant decrease in downtime

• Improved network and hardware performance

• Fewer ‘growing pains' via network capacity management

• Lower costs and increased efficiency via resource reallocation

• Protection against security breaches

• Visits from your IT service provider are more productive and less intrusive

• Increased employee productivity by automating routine administrative functions

 

Sample Reports

Executive Summary

Asset Inventory

Website Monitoring