Managed Services
An MSP (Managed Service Provider) is a company that remotely manages and supports a client's IT infrastructure and end-user systems. At 4D, we offer a comprehensive suite of IT services and ongoing support, acting as your dedicated outsourced partner to handle all your business's IT needs. Rather than managing IT internally, 4D takes on the responsibility of maintaining, optimizing, and securing your systems, ensuring they operate smoothly, efficiently, and safely at all times.
The 4D Difference
Proactive
Our proactive IT approach ensures that we monitor your IT assets 24/7. This way, we can address potential issues before they escalate into problems. Your peace of mind is our priority, allowing you to focus on what really matters.
Predictable Fees
Together, we'll develop a strategic plan and execute it effectively by adhering to a forward-thinking IT budget. Our approach is clear and consistent, ensuring you achieve operational excellence while minimizing unexpected challenges.
Reduce Complexity
Technology can be complex and daunting, which is why our mission is to simplify it and take full ownership of all the moving parts. With 4D, you can rest easy knowing your technology is in good hands.
4D MSP Packages
Silver | Gold | Platinum |
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*A la carte options available
Managed Services versus Break Fix IT
Service Model
MSPs offer proactive IT system management and monitoring on a subscription basis, aiming to prevent issues before they occur. In contrast, Break/Fix services provide reactive support only when problems arise, with clients paying per incident.
Cost Structure
MSPs offer a predictable, fixed monthly fee for ongoing services and support, ensuring that businesses can budget effectively without the worry of unexpected IT costs. In contrast, Break/Fix models charge on a pay-per-incident or hourly basis, which can lead to unpredictable expenses based on the frequency and severity of IT issues encountered.
Proactivity vs Reactivity
Proactive MSPs continuously monitor systems, applying necessary updates and addressing potential issues before they escalate into disruptions. In contrast, Break/Fix services are reactive, offering support only when problems arise, can result in unexpected downtime and interruptions.
Focus
MSPs prioritize long-term strategy, security, optimization, and uptime, ensuring your systems perform continuously while minimizing risks. In, Break/Fix services address issues only as they arise, lacking a focus on long-term planning, security, or system improvement. Choose the right approach to safeguard your business’s IT health and enhance overall performance.
FAQs
What is a Managed Service Provider (MSP)?
What services do you provide as an MSP?
What are the benefits of working with an MSP?
How does pricing work with an MSP?
What happens if something goes wrong with my IT system?
Can 4D manage my existing IT infrastructure and tools?
What happens if my business grows or changes?
Can you support remote teams or businesses with multiple locations?
What does unlimited onsite after remote mean?
